Service Level Agreement

The Service Level Agreement (SLA) aims to clarify the level of services provided by SEEC, as well as the rights and obligations of both SEEC and the beneficiaries of the services provided. This agreement serves as a contract between SEEC and the beneficiaries from all segments. Accordingly, by obtaining any service set forth in this agreement, it shall be considered as an acceptance of all terms and conditions stated herein.

SEEC is committed to continuously improving the quality of services provided to beneficiaries, in line with the directives of the esteemed leadership to achieve customer satisfaction by offering electronic services in the easiest and most convenient ways. It should be noted that the specified times do not include the time taken to complete missing information if the beneficiary does not provide all required information. The times also do not include the processing time by third parties (other government authorities) if it is required by the nature of the transactions. The beneficiaries shall adhere to the conditions and requirements of each task as outlined in the electronic services guide. All electronic services will be updated and added to this list continuously